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IS Clinical products are formulated to be sold in conjunction with professional skin care direction. While no appointment is necessary to purchase IS Clinical products, IS Clinical recommends professional assistance to help select products best suited for your individual skincare needs. Your product order will be shipped ONLY if you are a returning customer in accordance with your customized skincare regime or if you have received a complimentary phone or e-mail consultation. To arrange for a professional consultation, please contact our office via e-mail or at the following number 1-888-518-1617. If you are purchasing for the first time, a licensed professional will email you after your order is completed.